Job Title: Account Manager
Location: Chicago, IL
RISE INTERACTIVE:
We are looking for a detail-oriented, highly motivated and tenacious individual that is excited about getting involved in an entrepreneurial company with an expanding Fortune 500 client base.
QUALIFICATIONS:
The Account Manager works in conjunction with the Account Director to fulfill Internet marketing programs for our clients. The Account Manager will maintain ownership of all aspects of the client engagement, including planning, execution, management and strategic analysis. The Account Manager interfaces with our clients on a daily basis, and is responsible for building and maintaining a strong working relationship. S/he will work closely with our clients and internal teams to kick off projects and keep them on strategy. The Account Manager will have superior organizational skills and time management skills as s/he will be expected to manage the deliverables and scope all of our existing client work. The person must possess a service-oriented, positive attitude towards clients and colleagues, coupled with an appreciation of business realities and achieving deadlines.
CLIENT SERVICE RESPONSIBILITIES:
- Develop and execute interactive marketing strategies that enhance and exceed overall client performance expectations
- Demonstrate deep understanding of client’s marketing strategy and can extract insight from campaign data, identify relevant trends and provide well developed proactive recommendations to achieve longer term client marketing goals and objectives
- Share responsibility for 100% client retention by working with the leadership team to maintaining mid to senior level relationships allowing us to: proactively identify client risks or opportunities and managing client teams to effectively respond to these client needs
- Communicate progress of revenue to budget forecast to the leadership team throughout the year
- Attain P&L targets through a combination of existing business contributions and new business development
- Develop potential for new platform/defining work
- Increase account size in revenue potential
- Anticipate client questions and provide thought out answers/solutions
- Articulate complex ideas/problems to clients
- Always think about how we can better serve our clients and grow their business
- Go above and beyond the call of duty to delight the client and deliver excellent service
- Present and sell in conjunction with Sales and Marketing team
TEAM MANAGEMENT RESPONSIBILITIES:
- Lead highly skilled client fulfillment teams to enhance and deepen client relationships
- Work with team to ensure that all client deliverables are met and client expectations are exceeded. This includes ensuring internal processes are followed, and that campaigns are being actively monitored and enhanced.
- Design and direct brainstorms that are collaborative, inspiring and maximize team contributions
- Be an active participant in the retention, development, and recruiting
- Maintain a low staff turnover across the engagement
- Suggest workshops and training opportunities for team members
- Conduct weekly team meetings to discuss account status and updates
- Work with team members to discuss and address client challenges that arise
REQUIRED SKILLS:
- Exceptional problem-resolution, including the ability to think creatively in the development of ideas/solutions that will contribute value in a dynamic, client-centered environment
- Strategic and creative thinking – always focusing on innovative, but measurable client solutions
- Understanding of channel specific Internet marketing
- Extremely ambitious and hard working
- Self-motivated
- Results-and detail-oriented
- Deeply familiar and passionate about the World Wide Web and online marketing
- Excellent communication skills - written and verbal
- Excellent knowledge of Excel
- Able to work with minimal supervision while maintaining focus and productivity.
- Able to quickly and flexibly adapt to new situations
- 4 years of industry specific experience
WHY RISE:
- Fast growing company with an expanding list of Fortune 500 clients
- Competitive Salary and Benefits Package
- Casual Work Environment
- Great Opportunities for Growth
- Equal Opportunity Employer
