Jen Pino

Director, Marketing

How to Identify and Meet Your Audience’s Needs in a Website Redesign

Having an extensive understanding of your brand’s target audience and their pain points is a crucial component in creating a customer-first website.

In a recent virtual event Rise hosted, we asked attendees what their biggest challenge is in launching a website redesign—the most common response was about understanding the target audience. We consider this an essential step in any redesign process; knowing who your website needs to reach and assist is important for envisioning what it should look like and how it should operate.

Julia Fitzgerald, Chief Marketing Officer at American Lung Association, shared the company’s journey with Rise of building a best-in-class website. American Lung Association came to Rise looking for a data-driven rebrand of their website that would need a tailored experience for each of their constituent audiences. In the beginning of the project, we utilized several methods for gathering information about these audiences and their needs.

Identify the Audience Segments and their Motivations

American Lung Association serves multiple groups ranging from the general public to healthcare audiences and beyond. Each of these groups have different motivations and needs when visiting American Lung Association’s website including volunteering, donating, sharing their own story, finding events, or becoming an educator. Documenting these nuances provided the necessary foundation for creating a memorable and fulfilling experience for all visitors.

Gather Data and Survey Employees for Intuitive Navigation

To understand the journey that visitors took when browsing online digital content, they referred to the company’s legacy website and Google Analytics data to uncover the page pathing per each audience segment’s needs. Rise's development team also surveyed American Lung Association employees who offered their insight on the organization's audience.

Design with the Client’s Mission in Mind

Ultimately, Rise was able to design a new website that brought warmth and emphasized the humanity of the brand, while also making popular areas of the website such as Lung Health & Diseases, Research & Reports, and Policy & Advocacy easier for viewers to access. One notable change was the redesign of American Lung Association's donation page. Rise developed a more colorful interface with lifetstyle imagery to provide a feeling of compassiton, and ultimately create a stronger bond between the donor and the association.

Taking the time to understand your brand’s target audience is one of the first steps to redesigning a website. Performing this prework will not only give your company a better insight into who you are targeting, but help you improve customer experience for years to come. For more guidance on how you can consider your audience’s needs in a website redesign, reach out to Rise.

07/01/2020 at 01:58

Subscribe to
the Rise Blog

Sign up to receive valuable industry content, delivered straight to your inbox.

or Close this form

 

Want More?

Subscribe to the Rise blog and we'll let you know when new articles are available.

You might be interested in:

Blog / Web & Mobile Development

Collaboration: A Crucial Component to Your Website Redesign

Read More

In a Rise-hosted virtual event, Robert Prieto, Manager of Web Marketing at Nicklaus Children [...]

Blog / Analytics

Opticon 2017: Three Keys to Optimization Domination

Read More

Last month, the Rise team joined over 1,200 digital influencers in Las Vegas for Opticon [...]

Blog / Web & Mobile Development, Customer Experience, Healthcare

Breathing New Life into American Lung Association Website Redesign

Read More

In 2019, Rise began a partnership with the American Lung Association to complete a total [...]