Jen Pino

Director, Marketing

Using Customer Feedback as an Agent of Change

At a recent Integrated (formerly Internet) Marketing Leadership Series, we spoke with senior-level marketers about the role of customer feedback in delivering a remarkable experience. In the video below, Marletta Ross, VP of customer relationship strategy at American Express, shares the importance of soliciting ongoing feedback and seeking out opportunities to stay in tune with your customer base.

For more information on how you can deliver an enhanced customer experience, reach out to Rise.


09/18/2017 at 04:14

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