Overview

Rise Interactive (http://www.riseinteractive.com), a rapidly growing full service interactive advertising agency, is looking to hire a Senior Account Manager. We are looking for a detail-oriented, highly motivated and tenacious individual that is excited about getting involved in an entrepreneurial company with an expanding Fortune 500 client base.

Summary and Scope

The Senior Account Manager is responsible for the oversight of the account and account operation for clients that range from routine to complex client accounts. Under the direction of Director or VP, Account Management, the Senior Account Manager leads, maintains and expands relationships with assigned client accounts. The Senior Account Manager is responsible for guiding the account team on planning and execution of the client objectives.

The Senior Account Manager represents the client’s digital strategic partner understanding the business landscape and drivers and providing sound strategic advice to propel client’s brand. Additionally, the Senior Account Manager supervises, directs and evaluates the work of Account Manager and Executives to deliver a remarkable experience for clients.

Responsibilities:

Campaign and Project Management:                                                                                                                                                

  • Drives account planning and strategic communication aligning client goals with tactical execution across the team.  
  • Drives and reviews the development of interactive marketing strategies that enhance and exceed overall client performance expectations
  • Using insights from cross-campaign data, provides long and short term strategic recommendation that fit in with client’s larger business objectives
  • Be the client brand ambassador and proactively assess opportunities for elevating brand position in both digital and non-digital media.  
  • Be fluent in competitive landscape and market trends for the relevant vertical markets
  • Be fluent in account economics, building account profitability models and impact assessment.  
  • Owns renewal schedule. Secures existing business and drives the sale of additional services and coverage levels.
  • Communicates  effectively with clients and internal teams on client needs, solutions and insights
  • Drives creative solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. 

Client Relationship:                                                                                                                                        

  • Cultivates productive, professional relationships with senior personnel in assigned client accounts
  • Builds rapport across the client's organization
  • Closely coordinates company executive involvement with customer management as appropriate
  • Positions Rise and self as Trusted Adviser to meet and exceed client goals through “big picture” strategy
  • Drives the development of case studies

People Management/Leadership:

  • Sets performance standards for team and influences team engagement and buy-in
  • Define training plan and effective mentorship programs to drive high performance and employee retention rate.
  • Actively coaches account team to be stronger and better leader
  • Collaborates with other teams Innovation, Client Service, support, and management resources to address client’s needs/risks in order to meet account performance objectives and client’s expectations.
  • Manages workload, priority setting and performance review for account team members.
  • Advocates for company brand promise, culture and values.
  • Trains/Educates the rest of the team on new tools/learnings that could improve client performance and/or Rise efficiency (efficiency should never trump client performance)

Sales and Business Development:                                                                                                                                                

  • Works closely with Sales team in early sales funnel prospecting,  client presentation, scoping and strategy development
  • Works closely with marketing team to participate in IMLS, industry events and speaking engagements
  • Drives effective sales processes to create high impact account experience and roadmap  
  • Negotiates profitable contracts to retain/grow accounts and acquire new clients

Required Skills:

  • 4-year Bachelor’s degree, preferably in marketing, information technology, business administration, communications or other related field
  • Google AdWords certified, Google Analytics Individual Qualification (GAIQ) certified
  • Minimum 4-8 years of account management in a digital agency, customer service, or marketing consulting organizations.
  • Experience working with multiple digital channels
  • Experience with companies in Retail is a must
  • Minimum 2-5 years managing and developing direct reports

Excellent Communication:

  • Excellent verbal and written communication skills
  • Presents well-structured narratives/results regularly at client meetings, company meetings or team meetings with confidence
  • Expert negotiator and relationship builder
  • Great influencing skills to successfully guide c-suite personnel and & team members
  • Effective coach to team development and training for higher performance

Project Management and Organization:

  • Proficient management skills to manage project timeline, resources and deliverables
  • Highly organized and effective to organize, prioritize and multi-task
  • Attention to detail in a fast-paced environment
  • Solid facilitation skills to present and conduct large group meetings

Analytical Skills:

  • Solid analytical skills to sort, organize and communicate large quantities of data for clients
  • Critical thinking and good judgment to quickly determine key issues, prioritize and identify corrective solutions

Digital Marketing Expertise:

  • Stays abreast with digital trends, best practices and solution development
  • Understands company’s methodologies and digital marketing capabilities and applies them in  management of accounts
  • Understands account management and agency workflow
  • Passionate for building an integrated digital marketing skill set, with an ability to collaborate across channels (Display, PPC, Social, Affiliate, Video, Creative, Analytics)
  • Interested to stay current on digital marketing trends
  • Proficient in Google tools and MS Office suite

Apply

* Indicates required field
Choose file
Choose file
Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in this company’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.